STATEMENTS CONCERNING REFUNDS & CANCELLATIONS
All deposits for services are non-refundable.
You may cancel your hosting account at any time by putting in a request either by phone or E-mail – You may contact TWT Music (Support@twtmusic.com)
WEBSITE DESIGN REFUNDS
Due to the availability of coding, graphics and template design during the website development process, it is nearly impossible for us to know if Client has downloaded local copies of the work that has been performed. Thus, no refunds can be given for invoices rendered and paid, yet Client will retain rights to all work that has received payment.
Should Client fail to initiate the creation process by not responding to requests for information within 30 days Client’s account will be considered inactive and the Project will terminate. A full refund will be issued as soon as possible.
If Client cancels the project prior to commencement of design phase: 100% of “total fees,” defined as the Project’s Total Cost, will be eligible for refund.
If Client cancels the project after design work has begun but prior to completion of finished work:A percent of Project Total Cost will be eligible for refund.
If Client cancels the project after website has been coded and released for User Acceptance Testing (UAT): No Refunds Will Be Issued
No refunds or credits will be given for any payments made for work performed and completed.
The Project Total Cost is defined as the total amount of the cost of the project based upon Client expectations and requests. For more info on refunds please contact us prior to buying.
WEBSITE HOSTING REFUNDS
All website hosting have a 100% 60-day refund guarantee. If you are not satisfied with the hosting server on which your website resides and wish to cancel, you will get a 100% refund of your payments if you cancel prior to 60 days from the date your account was activated.
Refunds will be credited back to the payment method you elected during sign up. No checks will be sent. After 60-days, all cancellations will receive pro-rated refunds based upon payment schedule and payments made.
Example: Client paid for a full-year of our basic Package and uses 60 days of the service. Client will receive a pro-rated refund for the time remaining time rounded up to the next month.
We will give you as much storage as you need within a reasonable limit. You may not use your site to store massive amounts of raw videos or audio files. We reserve the right to deny storage to users who may seek to abuse our server. We will periodically optimize your site images and plugins to ensure that you are not wasting space on your website. While you are allowed to reach the max available storage limit, we want you to only use as much space as absolutely needed for your site to function properly. We may from time to time request that you remove unnecessary files or unused plugins. For more info please contact Support@twtmusic.com